Delivery & Return
1. Delivery Services
- OurHome delivers to most areas in Singapore, between 11AM – 6PM, Monday to Friday, excluding public holidays. (SGD $30 Delivery for orders below $300). For delivery to special locations such as Jurong island, Sentosa and Military Camp, we will incur a surcharge of SGD $30-50. Please contact OurHome staff for more information.
- Staircase Charges - Staircase charges apply if our delivery team is unable to carry bulky furniture to yur location via the elevator at the point of delivery. OurHome delivery team will assess at our own discretion the feasibility of the furniture being carried up via the staircase in a non-harzardous manner. 1st to 4th Storey - Free of Charge. 5th Storey onwards SGD$10 per storey for each bulky items.
- For delivery date and time slot confirmation, OurHome staff will contact you via phone call within 3 working days after payment. Waiting time varies depending on the various factors, for instance but not limited to, location of delivery, availability of stocks and lead time for the manufacturing of product, especially but not limited to customized orders.
- It is required for buyer to be present and punctual during the stipulated delivery time to avoid holding up the delivery team from their deliveries to other customers. If the buyer is not present, late or missed the delivery time slot, a separate delivery fee would be charged for a second delivery arrangement.
- OurHome staff works closely with customers to arrange for a suitable delivery process and will act within our means to notify you the soonest possible if any delays or difficulties are expected. That said, OurHome reserves the right to change the delivery date and time should any unforeseen circumstance arises during delivery.
- Buyer shall not hold OurHome staff and delivery agents liable for any inconvenience, loss, damages, injury, charges, expenses and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extent permitted by Law.
2. Return, Refund & Cancellation Policy
- Due to hygiene issue and the sensitivity of the product itself, strictly no exchange, return and refund. Thank you very much for your kind understanding.
- Buyes should inspect goods upon delivery. Should there be any complaint, it must be made known to us when receiving the goods. Complaints recerived after the stipulated time period will not be entertained.
- OurHome products comes with warranty, either via our platform or the suppliers itself. Warranty, however, shall only be provided if products are damaged despite treated with reasonable care and appropriate usage. Damage caused by incidents such as abuse, negligence, accident, relocation, repair, tampering without OurHome’s consent in writing will cause warrenty to be voided. All warranty conditions are stated in the product information page.
- OurHome encourage all buyer to understand and familiarise themselves with the Warranty's terms and condition provided by the product supplier.
- Cancellation of orders request must be made 5 days before the delivery date, and will be handled with full discretion from OurHome on a case by case basis.
- If order is forced to cancel due to unforeseen circumstances, a full refund will be provided.
- Cancellation of customized orders will not be entertained.